Privacy Policy

Thank you for choosing Bigger IT Solutions (BITS) ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, and other relevant details when you register for our courses, subscribe to our newsletters, or interact with our website.

1.2 Non-Personal Information: We may also collect non-personal information, such as browser information, IP addresses, and other technical data to enhance your experience on our website and improve our services.

2. How We Use Your Information

2.1 Providing Services: We use your personal information to provide you with our training services, process transactions, and communicate with you regarding course updates and other relevant information.

2.2 Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, newsletters, and other marketing communications. You can opt-out of these communications at any time.

2.3 Analytical Purposes: We may use non-personal information for analytical purposes, such as analyzing website traffic, improving our website, and enhancing our services.

3. Sharing Information

3.1 No Sale of Personal Information: We do not sell or rent your personal information.

3.2 Service Providers: We share personal information only with service providers that help us run our business, such as payment processing, email delivery, and hosting. These providers are bound by confidentiality obligations and may use the information only to perform services for us.

3.3 Legal Requirements: We may disclose personal information when required by law, such as in response to a subpoena or court order.

3.4 Mobile Numbers and SMS Consent: Mobile phone numbers and SMS opt-in consent are subject to the additional restrictions in Section 4.

4. Text Messaging (SMS)

4.1 Consent Is Optional: You can choose to receive text messages from us by checking the SMS consent box on our contact form. Consent is optional and is not a condition of purchase.

4.2 What We Send: Text messages are replies about your inquiry, such as follow-up questions, scheduling, and status updates. Message frequency varies. Message and data rates may apply.

4.3 Opting Out and Help: Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us at sales@biggeritsolutions.com or 706.631.0778.

4.4 Sharing: We do not sell, rent or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages on our behalf.

5. Automation Services for Clients

5.1 Processing on Our Clients' Behalf: When we provide automation services to a business client, we process that client's lead data on their behalf and only to deliver the services they have engaged us for.

5.2 Retention: Lead records are kept for 12 months. A client's data is deleted 30 days after they cancel their service.

6. Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

7.1 Overview: Our website uses cookies and similar tracking technologies to enhance your experience and provide us with information about how our website is used.

7.2 Types of Cookies:

• Essential Cookies: Necessary for the basic functionality of our website and enable you to navigate and use its features.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and understand how visitors interact with our website. Information is aggregated and anonymized.
• Functionality Cookies: Used to recognize you when you return to our website and personalize content, such as remembering your preferences.
• Targeting/Advertising Cookies: Record your visit, the pages you have visited, and the links you have followed to make our website and advertising more relevant to your interests.

7.3 Consent to Use Cookies: By using our website, you consent to the use of cookies and tracking technologies as described in this privacy policy. You can manage your cookie preferences through your browser settings. Blocking certain types of cookies may impact your experience on our website.

7.4 Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your overall user experience.

7.5 Google Analytics: We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to analyze how users interact with our website. The information generated (including your IP address) will be transmitted to and stored by Google. Google will use this information to evaluate your use of our website, compile reports on website activity, and provide other related services.

7.6 GDPR Compliance: Our use of cookies and tracking technologies is in compliance with the General Data Protection Regulation (GDPR). For more information on how we collect, use, and protect your personal data, please refer to the "Personal Information" section of this privacy policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these websites.

9. Your Choices

You have the right to access, correct, or delete your personal information. You can also choose to opt-out of marketing communications. To exercise these rights, please contact us at sales@biggeritsolutions.com.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website.

11. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at sales@biggeritsolutions.com.

By using our website or services, you consent to the terms outlined in this Privacy Policy.