Got Questions?

RaaS is a subscription model where we do the research, scanning, and analysis for you on an automated, recurring basis. Instead of hiring a team or buying expensive tools, you subscribe to a service that delivers intelligence reports directly to your inbox on a set schedule. You get the output — we handle everything else.

Cyber Intel RaaS is an automated security monitoring service. Every week we check your internet-facing infrastructure — internet exposure (passive), SSL certificate and domain expiry, email security (SPF, DKIM, DMARC), blacklists, DNS changes, IP reputation, and more — then compile the findings into a plain-English PDF report with a security posture score and its trend. Reports are delivered weekly on every tier. Think of it as a security camera for your attack surface that sends you a report instead of footage.

Comp Intel RaaS is an automated competitive intelligence service. We track your competitors' website changes, pricing and promotions, Google ratings and review sentiment (INTEL and up), and hiring signals where public job data exists — then deliver a weekly intel report with AI analysis, a threat score, and recommended actions. It's for any business owner who wants to know what their competition is doing without spending hours doing manual research every week.

For Cyber Intel, signup is self-serve: about a 5-minute setup, then a quick DNS record to verify you own the domain. Your first report arrives within minutes of verification. For Comp Intel, signup is also self-serve: about a 5-minute setup where you tell us about your business, name your competitors, and add up to 5 report recipients. Your first report is prepared right away and reviewed by our team before it's sent, then weekly reports arrive automatically.

Yes. You can upgrade or downgrade your tier at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. Contact our sales team to make a change.

For Cyber Intel, WATCH and GUARD each monitor 1 domain (GUARD also discovers your subdomains automatically), and FORTRESS monitors 3 domains. Every plan sends reports to up to 5 recipients. For Comp Intel, you can track 3, 5, or 15 competitors depending on whether you're on SIGNAL, INTEL, or OVERWATCH, reports go to up to 5 recipients, and you can update your competitor list anytime by contacting us.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, and Google Pay — all processed securely through Stripe. For consulting engagements and custom projects, we also accept ACH bank transfer and check. Contact our sales team if you need a specific payment arrangement.

Founders Pricing is a discounted rate locked in for the first 50 subscribers to each RaaS product. Once you lock in your Founders rate, that price is yours for the life of your subscription — even when we raise rates for new subscribers. It never expires as long as your subscription remains active.

Yes. All RaaS subscriptions are month-to-month with no long-term contracts. You can cancel at any time and your service will remain active through the end of your current billing period. We do not offer prorated refunds for partial months.

For RaaS subscriptions, we do not issue refunds for the current billing period once a report has been delivered. If you have a billing issue or believe there was an error, contact our sales team and we'll work it out. For training courses, please refer to our Refund Policy.

No long-term contracts for RaaS subscriptions. Consulting engagements (vCISO retainers, assessments) use a simple service agreement that outlines scope and deliverables. Everything is straightforward — no surprises.

Browse our available courses at biggeritsolutions.com/training and register directly. For live online or on-site courses, contact our sales team for scheduling and group pricing. We'll get you set up.

Yes. For live online courses, we ask for at least 48 hours notice to reschedule or cancel. Cancellations made less than 48 hours before the session may be subject to a cancellation fee. On-demand video courses can be accessed at any time and do not have a fixed schedule, so cancellation is not applicable. See our full Refund Policy for details.

Yes. If you have a team of 5 or more employees needing certification training, contact our sales team for group pricing. We also offer on-site corporate training where we come to your location and deliver customized sessions for your staff.

Yes. Bigger IT Solutions is a CompTIA Authorized Partner and an EC-Council Accredited Training Center. Our courses are officially authorized and meet the requirements for the respective certification tracks. Students receive official course materials.

Yes. Depending on the course, we provide practice exams, study guides, and review materials. Our instructors are also available for follow-up questions. The goal is certification success, not just seat time.

A fractional vCISO (virtual Chief Information Security Officer) is a part-time senior security advisor. You get executive-level security leadership — security posture reviews, policy development, leadership briefings, vendor assessments — without the cost of a full-time hire. If you're facing cyber insurance requirements, enterprise customer security questionnaires, or HIPAA compliance, or if you just don't have anyone in-house who can own security strategy, a fractional vCISO is worth considering.

Yes. This is exactly what our Evidence Intel RaaS product (coming soon) is designed for, and in the meantime our consulting team can help you respond to vendor security questionnaires, cyber insurance applications, and enterprise security reviews. Contact our sales team to discuss your situation.

Email our sales team at sales@biggeritsolutions.com or call 706.631.0778. We'll schedule a brief call to understand your situation, explain what we recommend, and provide a written scope and quote. No obligation.

We are based in Grovetown, GA and serve the Augusta / CSRA market locally. Our RaaS products, on-demand training, and consulting services are available to clients nationwide via the internet. On-site training and in-person consulting are available locally or by arrangement.

Email us at sales@biggeritsolutions.com or call 706.631.0778. We respond to all inquiries promptly. You'll be talking to our actual team — not a chatbot or a ticketing queue.

Just email us at sales@biggeritsolutions.com. If it's a question we get a lot, we'll add it here.